Frequently Asked Questions

Ray-Ban Meta (Gen 1, Gen 2 and Gen 3), Ray-Ban Meta Optics, Meta Ray-Ban Display, Oakley Meta HSTN, Oakley Meta Vanguard and the Meta Glasses line.

You also need the Meta AI app to pair your glasses. Keep both the app and your glasses' software up to date.

Not yet. Streamhand runs on iPhone only, and there's no Android or iPad version.

Meta hasn't opened App Store publishing for apps that use its glasses camera, so Streamhand is available through Apple's TestFlight. Meta hasn't announced when that will change.

To install, open our TestFlight link on your iPhone and tap Accept and Install. Our public link doesn't need a redeem code. If TestFlight asks for one, open the link in Safari on your iPhone.

In the Meta AI app, open Settings, go to App Info, tap the app version 10 times, and turn on Developer Mode. Then connect your glasses in Streamhand.

Meta requires it before third-party apps can use the glasses camera. You can turn it off at any time, but Streamhand can't connect while it's off.

Anywhere that accepts RTMP or RTMPS, such as Twitch, YouTube, TikTok, Kick, Facebook, Instagram and LinkedIn. Paste the server URL and stream key from the platform. Each platform sets its own rules for who can go live.

Vertical (9:16), because every Meta glasses camera is portrait. Glasses stream at up to 720p. Your iPhone camera streams at up to 1080p, in portrait or landscape.

There is no time limit. You can stream for as long as your glasses' battery and temperature allow

Yes. Your glasses stream continues when you use other apps or lock your iPhone screen. You can keep your iPhone in your pocket while you stream.

On Pro and Max, Disconnect Protection keeps your broadcast up. Viewers see a reconnecting screen instead of your stream ending, and the broadcast resumes automatically when you reconnect.

If no stream signal is received for 10 minutes, Streamhand ends the broadcast.

On the free plan, the app keeps trying to reconnect, but your platform decides what viewers see and may end the stream.

Yes, on Pro and Max. Send OBS or another encoder into Streamhand over RTMP or SRT at up to 12,000 kbps, or use a pull link to bring your Streamhand feed into OBS.

Each stream supports two pull-link viewers at a time, and pull-link time counts toward your plan hours.

Streaming hours count separately for each platform you stream to and each viewer watching through a pull link.

For example, streaming to 3 platforms for 1 hour uses 3 streaming hours.

Streams through Streamhand stop, and multistreaming and disconnect protection pause until your hours reset at the start of your next billing period. In the meantime you can still stream directly to one platform for free.

Yes. Manage your plan from the Billing page. If you cancel, your plan stays active until the end of the billing period.

Email us at support@thestreamhand.com and we'll get back to you as soon as possible.